| We at BTM are concerned that you receive prompt and quality service for your BTM products. If you are in need of service on your equipment, please use the contact information below to reach the proper BTM technical service representative. In order to expedite your request, please have your machine, unit or part number available prior to making your call. Please follow the instructions below on where to find this information. If you would like to comment on the equipment or service you have received, please click on the link at the bottom of the page titled "Customer Survey" and complete the form. Thank you!
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Service Numbers
For service during normal business hours (7 AM - 5 PM EST) call 810-364-4567
If you require after-hours service please call our 24-hour service line at:
810-814-1007
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How to locate your product serial number or job number
In order to expediate your service request we ask that you provide us with as much information as possible
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Standard Products
For standard products (clamps, grippers, etc)
look for the sticker like those pictured at left. Find the number
in the upper right corner (the one that the red arrow is pointing
at), this is the serial number.
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PG Grippers
For the PG line of grippers a small sticker like the one at left is located on the body of the unit. The serial number is located in the upper right corner.
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| Special Machines
For special machines find the metal tag like the one pictured at right. When calling BTM please have the job number or the model number ready.
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